What is managed services?

Purchasing, installing and continuously updating your business’ voice and data communications system can be exhausting, not to mention expensive. That’s why leading business telephone provider, Telware, offers a managed phone system that allows your business to take advantage of all the solutions and services you need—without the cost and complexities of owning and running it yourself.

We’ve discovered that a managed phone system is what users need

to get real impact out of the complexity and power of VoIP services,

especially for changing, growing, dynamic companies.

Hosted PBX

TelWare Corporation was founded in 1984 as a traditional phone system and communications cabling dealer. As technology has evolved, we leveraged our expertise in the telephony field to provide a full featured cloud based phone system to address specific customer needs and requests. With over 30 years of expertise we have designed a solution to meet the vast majority of our customers needs.

Routing & Switching

While network switches are often considered a point of cost savings by many small businesses, they are essential to the connection of a network. They are widely used and allow you to connect several different devices at once. If it has a wire, it probably is connected to a switch. The pricing of switches can vary widely from consumer grade switches cost just a couple hundred dollars to enterprise grade into the thousands. TelWare can handle the switching evironment in your network and work with you to provide the best network configuration solutions that fit your needs.

Telecom Expense Mgt

As agents for over 50 telecommunication service providers, TelWare is uniquely positioned to help our clients navigate the maze of voice and data options available to them. Like an insurance agent armed with products from a range of insurance companies, we offer our clients a broader perspective than a salesperson employed by a single provider and selling only that companies products and services.

Auto Attendant

An automated attendant (AA), also referred to as a virtual receptionist, helps direct calls from customers without needing a live operator. If you’ve ever called a business and heard “Thank you for calling ... ,” you have encountered an auto attendant. It doesn't matter if you are using an Avaya phone system, TelWare SIP, or another phone system; you can integrate an auto attendant easily.

Legacy Support

TelWare offers support on many legacy phone systems including Comdial and Nortel.

Many of our technicians have over 30 years experience in a wide variety of phone systems.

Connectivity

Every business owner knows the frustration of having to deal with their local internet service provider. Time wasted in long queues, unknowledgeable staff, foreign accents, etc. TelWare’s approach is different. Using our expertise, we layer white glove support on top of local internet provider’s service.

Collaboration

As agents for over 50 telecommunication service providers, TelWare is uniquely positioned to help our clients navigate the maze of voice and data options available to them. Like an insurance agent armed with products from a range of insurance companies, we offer our clients a broader perspective than a salesperson employed by a single provider and selling only that companies products and services.

On-Premise

On-premise phone systems are the traditional phone systems that reside in your data center or data room. On-Premise solutions offer control, ownership, quality of service and more.

SIP Trunking

Session Initial Protocol, or SIP, is a protocol to achieve a voice over IP (VoIP) call. SIP creates real-time sessions of audio or video between two endpoints. With SIP, you can create and terminate sessions with multiple parties in an IP network. Sessions can be initiated between only two parties or multiple parties on a conference call.

Virtual Voicemail

Make it a built-in voicemail system, not added on. – Today’s most advanced phone systems integrate the voicemail functions and call management into a single platform. Only true integration allows advanced features and functions such as live call recording and the ability to attach Caller ID name-and-number information to voicemail messages for later callback, transfer, copying or moving.

PBX Management

Purchasing, installing and continuously updating your business’ voice and data communications system can be exhausting, not to mention expensive. That’s why leading business telephone provider, Telware, offers a managed phone system that allows your business to take advantage of all the solutions and services you need—without the cost and complexities of owning and running it yourself. We’ve discovered that a managed phone system is what users need to get real impact out of the complexity and power of VoIP services, especially for changing, growing, dynamic companies.

Wireless

The surge of BYOD (bring your own device) into the enterprise environment has brought with it a unique set of challenges to the wifi environment. Trusted devices from executives, guest access, application control, authentication issues, and bandwidth control are all common issues that must be managed on local wifi environments. TelWare offers a range of products to manage simplistic wifi networks to large convention / area type environments supporting 1000's of devices.