Installation Technician

Technical | Charlotte, NC

Job Type
Full-time

Description
Job Summary:

As a technology communications company, our Support team plays a strong role in helping TelWare achieve business goals and customer satisfaction. We are constantly seeking the next generation of experts to help us strive in the telecommunications industry. The Installation VoIP Technician will configure and facilitate the installation of equipment used for voice, video, and data transmission.

Duties/Responsibilities:

  • Configure, test, and install systems based on customer and project specifications.
  • Provide on-site support and installation as well as remote support of on-site engineers and end users/customers during installation.
  • Provide client-centered technical support via omnichannel interactions in order to achieve key performance goals. This includes ensuring client interactions are addressed in a timely and accurate manner and meeting or exceeding service levels.
  • System administration and programming.
  • Participate in Telephone/Data system design meetings; work with Engineering, end-users, and other internal and external groups to understand the project requirements and meet deadlines.
  • Be responsible for system maintenance of network/internet/intranet hardware.
  • Perform other duties as assigned.
Requirements

Required Skills/Abilities:

  • Strong analytical and problem-solving skills.
  • Desire to learn and retain new information.
  • Ability to communicate effectively (both verbally and in writing).
  • Excellent organizational and interpersonal skills.
  • Highly motivated self-starter, able to lead initiatives as well as contribute as a team member.
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
  • Must be willing to commute and work in the Charlotte Area.
  • Must be willing to travel, occasionally overnight stays.

Education and Experience:

  • Must have at least 3-5 years in the following:
  • Installation and maintenance of VoIP PBX systems.
  • Installation and maintenance of network infrastructure (preferably with VoIP concentration)
  • General IT/ Telecom knowledge.
  • Experience in Telecom/VoIP industry, IP Telephone System, Data Switch, and Router programming experience is desired.
  • Must become certified on company-provided tests/exams on IP and Telephony/Data systems.
  • Working knowledge of the following telephony technologies is desired but not required: IP PBX, VOIP, SIP, PRI/DS1/DS3, IVR
  • This position requires a passing grade on the Networking 4 VVoip + SSVVP certification test and SSCA® SIP certification test (The courses and associated tests will be supplied by TelWare and can be reviewed at the following web link company-provided https://www.thesipschool.com/courses/view)
  • Physical Requirements:
    • Prolonged periods of sitting or standing at a desk and working on computers.
    • Must be able to lift 15 pounds at times.
    • May be required to work on-call or long hours in case of network malfunction.

979986 | Installation Technician