Job Summary:

The Sales Engineer serves as a liaison in the sales process between sales teams, customers, and engineers.

Duties/Responsibilities:

• Consult with existing and potential clients to assess and understand equipment needs and systems requirements.
• Review technical specifications of quoted systems; confer with engineers to ensure that customer needs are met, which may include product modifications.
• Drafts of assists with the drafting of technical presentations, other documentation, and materials that explain products and services to customers and prospective customers.
• Provide expertise, train, and support to sales teams to communicate products, services, and client needs.
• Execute product demonstrations for prospects and clients which clearly show how our solutions can empower their businesses
• Recommend improved products to customers and explain benefits of changes.
• Provide support to customers and resolve problems with installed equipment.
• Secure and renew orders and arrange deliveries.
• Assist with research and development of new products.
• Perform other duties as assigned.

Required Skills/Abilities: 

• Excellent verbal and written communication skills.
• Excellent sales and customer service skills with a proven ability to explain technical products to non-technical audiences.
• Ability to apply engineering, technology, or other related principles to product sales.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Must pass required certifications within 90 days of employment

Education and Experience:

• Bachelor’s degree in Engineering or related field or record of equivalent experience.
• At least five years of relevant experience required, preferably in technology, managed services, VoIP, or related field.
• Must have valid driver’s license and acceptable driving record.
• Must be willing to undergo background and reference checks.

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.
• Travel to meet with clients or potential clients will be required.

Keywords: 

UCaaS, Telephony, PBX, Cloud, Business Phone Systems, VoIP, Hosted Phone Systems, Conferencing, Structured Cabling, Infrastructure, Paging, White noise, Wound masking, Voice Over IP, SIP Trunks, Multi-site Solutions, IT Project Management, Telecom, 3CX, Comdial, Avaya, GenVox, OneCloud, Voice, Networking, Network Security, Cell booster, Telecom expense management, Consulting, Nortel, Vertical, Digium.