Tier 3 Telecommunications Engineer

Job Summary

As a technology communications company, OneCloud's Support team plays a crucial role in achieving business goals and ensuring customer satisfaction. We are actively seeking experts to thrive in the telecommunications industry. The Tier 3 Telecommunications Engineer is responsible for handling complex and time-sensitive customer issues while maintaining OneCloud's infrastructure. Serving as the communication bridge between OneCloud's customers, vendors, and our internal DevOps team, this role is pivotal in ensuring seamless operations.

Duties/Responsibilities

• Provide remote and onsite support for IP telephony, network, and data systems, including ongoing maintenance.
• Assist in troubleshooting support tickets escalated from Tier 2 Support, diagnosing hardware and software issues.
• Manage phone system and network administration and programming.
• Participate in Telephone/Data system design meetings, collaborating with team members, end users, and external groups to understand project requirements and meet deadlines.
• Work directly with vendors, managing communication between TelWare, our vendors, and our customers.
• Be available for on-call support for escalated issues.
• May need to be available after normal business hours for scheduled maintenance.
• Perform other assigned duties.

Required Skills/Abilities

• Strong analytical and problem-solving skills.
• A desire to learn and retain new information.
• Effective communication (both verbal and written).
• Excellent organizational and interpersonal skills.
• Highly motivated self-starter, capable of leading initiatives and contributing as a team member.
• Comfortable working in a fast-paced, deadline-oriented environment.

Physical Requirements

• Must be willing to work long hours both in- and out-of-state.
• Must be able to lift 25 pounds at times.
• Must be willing to undergo a background check, in accordance with local law/regulations.
• Must be 21 years of age with valid driver’s license.

Preferred Candidates

• Extended periods of sitting or standing at a desk while working on computers.
• Ability to lift up to 15 pounds.
• May be required to work on-call or long hours during network malfunctions.