VoIP Network Support II

Technical | Charlotte, NC


Job Summary:

As a technology communications company, our Support team plays a strong role in helping TelWare achieve business goals and customer satisfaction. We are constantly seeking the next generation of experts to help us strive in the telecommunications industry. The VoIP Network Support II Technician will configure, and facilitate the installation of equipment used for voice, video, and data transmission.


  • Assist with troubleshooting of IP telephone/Data systems and services and manage the ongoing maintenance of those systems
  • Assist with troubleshooting/help desk to resolve support tickets escalated from Tier 1 Support including diagnosis of hardware and software issues.
  • System administration and programming.
  • Perform remote and on-site troubleshooting of problematic systems and network infrastructure.
  • Participate in Telephone/Data system design meetings; work with Engineering, end users and other internal and external groups to understand the project requirements and meet deadlines.
  • Performs other duties as assigned.

Required Skills/Abilities:

  • Strong analytical and problem-solving skills
  • Desire to learn and retain new information
  • Ability to communicate effectively (both verbally and in writing)
  • Excellent organizational and interpersonal skills
  • Highly motivated self-starter, able to lead initiatives as well as contribute as a team member
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Must be willing to commute and work in the Charlotte Area

Education and Experience:

  • Must have at least 3-5 years networking experience
  • General IT/ Telecom knowledge
  • Experience in Telecom industry preferred, IP Telephone System, Data Switch and Router programming experience is desired
  • Must become certified on company provided tests/exams on IP and Telephony/Data systems
  • Working knowledge of the following telephony technologies is desired but not required: IP PBX, VOIP, SIP, PRI/DS1/DS3, IVR
  • This position requires a passing score on the  SSVVP® Certification test (course and associated tests will be supplied by TelWare and can be reviewed at the following weblink https://www.thesipschool.com/courses/view).

Physical Requirements:

  • Prolonged periods of sitting or standing at a desk and working on computers
  • Must be able to lift 15 pounds at times
  • May be required to work on-call or long hours in case of network malfunction