3CX: How to Enable or Disable Call Recordings

Nov 3, 2021

Note: Only Administrators are able to make changes to the Call Recordings functionality.

To enable and/or disable call recordings, you must:

  1. Sign in to the admin console and click Extensions from the menu panel.
    3CX Extensions
  2. Locate the extension that needs to have Call Recordings enabled/disabled.
  3. Click the extension's row, or check the box to the left of the extension and click edit.
  4. Click the Options tab from the menu.3CX Extensions Options
  5. Locate the Call Recordings section and review the options presented.
    3CX Call Recording
  6. Once you've made your selection(s), click OK to save changes.