3CX: Listening to Voicemail on the Windows Client

Oct 27, 2021

When your extension is busy, cannot be reached, or you choose not to take a call, callers have the option to leave a voice message. These messages are stored in chronological order and can be accessed from your IP phone or directly from the 3CX client.

To hear your voicemails:

1. To see your voicemail list, click the “Voicemails” button in the notification section or at the bottom of the Windows Client.

Listening to Voicemails on the 3CX Windows Client

2. Right-click or tap on a voicemail to bring up the options menu and select:

  • Play – this downloads the voicemail as a . WAV file and will automatically play.
  • Play on Phone - The Voicemail calls your extension from “Play file”. You can answer the call on your IP Phone, softphone, or smartphone to hear the message.
  • Call
  • Mark as heard or unheard
  • Delete

3. On the notifications screen the envelope will disappear, meaning you have no new voicemails.