To Start a Chat:

1. Click or tap the “Chat”  button on the bottom row of icons. On Android and iOS, tap “More” and then select “Chat”.

2. Press “Compose Chat”  or the plus icon.

3. This will bring up your company’s extension list. Search or scroll to find the extension that you want to chat with and select it. Click “OK”  or “Done” to launch the chat window. You can also select multiple contacts and have a group chat.

4. Click on the entry field at the bottom of the chat window and start writing your message. Press “Enter”, “Send” or  send your message.

Note: Chat pop-ups are turned off by default on Windows/Mac and need to be turned on in the Chat Settings.