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  • Yealink T54S – User Guide for OneCloud
  • Yealink T58S – User Guide for OneCloud
  • Yealink W73 – User Guide for OneCloud
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OneCloud General

OneCloud General

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HDMeet General

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General Articles

General Articles

  • How To Avoid Your Calls from Being Mislabeled as a Spam
  • Maintaining Compliance with 911 Regulations
  • Converting an Audio File to .wav
  • Avaya: Logging In and Out of an Avaya 9608 Phone
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  • Cookie/Cache Clearing
AlertBlast Announcements

AlertBlast Announcements

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AlertBlast

AlertBlast

  • AlertBlast: User Guide
  • AlertBlast: Setting Up Salesforce Campaigns & Importing Them into OneCloud
  • AlertBlast: Setting Up a Salesforce Integration
  • AlertBlast: Keyword Triggers
3CX Web Portal

3CX Web Portal

  • 3CX: My IP Has Been Blacklisted
  • 3CX: Turning on Voicemail to Email for Users
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  • 3CX: Reset a User’s Password
  • 3CX: Installing the 3CX Live Chat and Talk Plugin for WordPress
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  • 3CX: Live Chat & Talk for Non-WordPress Sites
3CX Web Client

3CX Web Client

  • 3CX: Changing Your Avatar (Profile Picture)
  • 3CX: How to Manage Your Status on the Web Client
  • 3CX: Call History on the Web Client
  • 3CX: Logging on to the Web Client
  • 3CX: The People Tab on the Web Client
  • 3CX: Switchboard on the Web Client
  • 3CX: Listening to Voicemail on the Windows Client
  • 3CX: Making Calls on the Windows Client
  • 3CX: Checking Voicemails on the Web Client
  • 3CX: How to Chat on the Web Client
  • 3CX: How to Transfer a Call with the Web Client
3CX Integrations

3CX Integrations

  • 3CX: Office 365 Integration Overview
3CX General

3CX General

  • 3CX: How to Add an Email Address to End Users
  • 3CX: What are “Softphone Mode” and “CTI Mode”?
  • 3CX: Block a Phone Number
  • 3CX: How to Change the Color Theme
  • 3CX: How to Create a Ring Group
  • 3CX: Ring Group Management (Video)
  • 3CX: Web Client at a Glance (Video)
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  • 3CX – How To Change Your Voicemail Greeting by Desk Phone
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  • 3CX: How To Set User-Configurable BLF Function Keys
  • 3CX: Managing Hot Keys
  • 3CX: Chatting on the Windows Client
  • 3CX: How to Use the 3CX Windows Client
  • 3CX: Setting Your Presence Status on the Windows Client
  • How To View Call History In The 3CX Mobile Application
  • 3CX: The Chat Feature
  • 3CX: Complete Guide to 3CX Call Reports
3CX Applications & Software

3CX Applications & Software

  • 3CX: Installing the Microsoft Edge Extension
  • How to Obtain Your QR Code – 3CX Android
  • Using the 3CX Android App
  • 3CX: How To Change Your Voicemail Greeting With The Android Mobile App
  • Updating the 3CX App for Android
  • 3CX: How To Change Your Voicemail Greeting With The iOS Mobile App
  • How To View The Status or Call Coworkers On The 3CX Mobile Application
  • How to Get Started With 3CX for iOS
  • How To Change Your Status On The 3CX Mobile Application
  • How To View Chat Messages In The 3CX Mobile Application
  • How to Update 3CX App for iOS
  • Using the 3CX iOS App
  • Installing the 3CX App for iOS
  • 3CX: Installing and Using the 3CX Google Extension
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  • 3CX: Making Calls on the Windows Client

3CX: Making Calls on the Windows Client

Table of Contents
  • Client’s keypad
  • Phonebook 
  • Hot Keys (available for Windows)
  • Call History 
  • Presence 
  • Click to Dial  

You can initiate a call in various ways with the 3CX client:

Client’s keypad #

#

1. To access the dial screen on your softphone press the  button.

2. From the dial screen on your smartphone client or softphone enter the number you want to call.

3. Click on the “Call” button to make your call.

Note: On your desktop client: If you are in desk phone mode, the number will be dialed on your IP phone. If you are in Softphone mode, you will have to use your headphones and microphone to make the call.

Phonebook  #

Click on the “Contacts”  button in the bottom menu of your client. To make a call to any one of these contacts:

1. Double click, right-click, or tap on the contact that you want to call.

2. On the contact info screen, you will see all numbers configured. This may include office extensions and mobile numbers. Click the number you would like to call.

Hot Keys (available for Windows) #

You can also make a call using the Hot Key feature, which enables keyboard shortcuts such as copy and paste.

1. Select the number you want to dial and copy it.

2. Open the 3CX Client and click on the dial screen and paste in the number.

3. Click on the “Call” button to make your call.

Call History  #

You were in a meeting, and you have missed a dozen calls. Call history may help you to sort out or prioritize calling back.

1. Click on the “Recent” or “Call History”  button on the bottom menu.

2. Find the call entry that you want to call back and double click or tap on the contact.

Presence  #

There is no reason to keep calling or transferring calls to an extension that is not answering! By viewing the presence screen, you can see whether the person you are reaching for is available, at a meeting or even at lunch.

1. Click on the “Presence”  icon.

2. Select or search the desired contact. Press on the contact and then click “Call” to perform the action. In Android just tap on the desired contact and the call will be initiated immediately.

Click to Dial   #

If you have the click to dial chrome extension installed, you will be able to click phone numbers within Chrome. That will open the number in your 3Cx client and allow you to click a call to initiate the call.

Still stuck? Email Support for help.

How can we help?

Updated on February 16, 2022
3CX: Checking Voicemails on the Web Client3CX: Listening to Voicemail on the Windows Client
Table of Contents
  • Client’s keypad
  • Phonebook 
  • Hot Keys (available for Windows)
  • Call History 
  • Presence 
  • Click to Dial  
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