The operation of voicemail depends on what voicemail type your Avaya IP Office system is using.

How Do I Determine Which Guide to Use?

Your system administrator can tell you what type of voicemail your Avaya IP Office system is using. However, the following process may help you to determine it for yourself:

1. On your phone, dial *17 to access voicemail.

2. After the initial greeting, if the voicemail asks “Please enter extension and pound key”, then the voicemail system is running in Intuity mode. Otherwise, go to step 3.
Press 7. If the system responds with a set of scan options, your voicemail server is Voicemail Pro.
If the system doesn’t respond, your voicemail server is Embedded Voicemail.

3. If otherwise, your voicemail system is running in IP Office mode. Press *05.
If the system responds with a set of options, your voicemail server is Embedded Voicemail.
If the system doesn’t respond, your voicemail server is Voicemail Pro.