Mislabeling has become an issue within the industry since each telephone number reputation labeling system uses various data sources to classify its incoming calls. When call recipients report that calls originating from your number(s) show up as “Scam Likely” or “Spam” on their phone, you may use the list of resources provided below to assist with removing these mislabeled caller identifications.
The data sources can be sourced from third-party services or by the telephone service provider themselves. At times, these data sources may accumulate incorrect information indicating that your originating phone number(s) are generating spam or fraudulent calls. Consequently, the intermediate or the terminating service provider may flag your calls as spam.
The following is a non-exhaustive list of data aggregators who provide curated spam feeds to various service providers. You may reach out to them and indicate that your number(s) are being incorrectly flagged as spam. You may also find out the terminating service provider of the called number and reach out to let them know about the problem.
NOTE – Please be aware that TelWare cannot directly influence how the caller information is displayed at the destination.
Verizon Spam Feedback
I want to change or remove the caller ID information or Spam Rating of a number
Report Improperly Identified Call. Help improve our Scam Likely service by letting us know if we got it wrong.
Helps validate you are a legitimate business and verifies your calling numbers.
TNS Call Guardian
This website will help TNS Call Guardian validate the characterization of your business telephone numbers and protect against erroneous blocking of wanted calls.
How can I allow a call Nomorobo is blocking to ring through?
Or you can also email firstname.lastname@example.org
Customer support and help articles.
Federal Communications Commission
The TRACED Act required the FCC to mandate the STIR/SHAKEN caller identification framework. As noted above, STIR/SHAKEN enables phone companies to verify that the caller ID information transmitted with a call matches the caller’s real phone number.