OneCloud features various ways to move calls around, including Attended Transfer, Blind (Unattended) Transfer, Voicemail Transfer, Hold, Park, and more.
Blind Transfer #
Note: A Blind Transfer immediately goes directly to the recipient.
To perform a Blind Transfer: #
Press the Transfer key. Dial the extension of the recipient. Press Transfer or B Transfer to complete.
Attended Transfer #
Note: An Attended Transfer allows you to place your caller on hold to speak with the transfer recipient, prior to completing the transfer.
To perform an Attended Transfer: #
Press the Transfer key/soft key during a call. Dial the recipient’s extension or press their BLF. Speak with the recipient as needed. When ready, press Transfer again to complete.Note: You can also cancel the transfer by pressing Cancel if needed.
Voicemail Transfer #
Note: A voicemail transfer will not ring the transfer recipient, it will go directly into their voicemail.
To perform a Voicemail Transfer: #
Press the Transfer key/soft key during a call. Enter *55 + the extension you want to transfer the voicemail to. Press the “B Transfer” soft key to complete the transfer.
Park & Hold #
On your phone system, Hold is a local function. This means a call held on your phone cannot be picked up at another station. Park is a system-wide function. This means a call parked at one phone may be picked up by any phone within the system.