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3CX Applications & Software

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3CX General

3CX General

  • 3CX: How to Add an Email Address to End Users
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  • 3CX: Block a Phone Number
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  • 3CX: The Chat Feature
  • 3CX: Complete Guide to 3CX Call Reports
3CX Integrations

3CX Integrations

  • 3CX: Office 365 Integration Overview
3CX Web Client

3CX Web Client

  • 3CX: Changing Your Avatar (Profile Picture)
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3CX Web Portal

3CX Web Portal

  • 3CX: My IP Has Been Blacklisted
  • 3CX: Turning on Voicemail to Email for Users
  • 3CX: How to Update Hours of Operation
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  • 3CX: Installing the 3CX Live Chat and Talk Plugin for WordPress
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AlertBlast

AlertBlast

  • AlertBlast: User Guide
  • AlertBlast: Setting Up Salesforce Campaigns & Importing Them into OneCloud
  • AlertBlast: Setting Up a Salesforce Integration
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AlertBlast Announcements

AlertBlast Announcements

  • AlertBlast: V2.1.1 Release Notes
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Avaya General

Avaya General

  • Avaya: Logging In and Out of an Avaya 9608 Phone
  • Avaya IP Office: Change Your Voicemail Greeting
General Articles

General Articles

  • How To Avoid Your Calls from Being Mislabeled as a Spam
  • Maintaining Compliance with 911 Regulations
  • Converting an Audio File to .wav
  • Avaya: Which Type of Voicemail Do I Have?
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HDMeet Announcements

HDMeet Announcements

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HDMeet General

HDMeet General

  • HDMeet: Resolving Microphone and Camera Permission Issues
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  • HDMeet: Who’s Registered for my Webinar?
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  • HDMeet: Installing HDMeet on Your Computer
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  • OneCloud v40.2 Release Notes
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  • OneCloud Mobile v3.0 Release Notes
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  • OneCloud Mobile Android Release Notes (1/10/2020)
OneCloud Applications & Software

OneCloud Applications & Software

  • What is my Username & Password for the OneCloud Mobile App?
  • OneCloud: Deploying the OneCloud for Salesforce Softphone
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OneCloud CRM Integrators

OneCloud CRM Integrators

  • OneCloud Integrator for Windows – V4.2.1.3063 – Release Notes
  • OneCloud Integrator for Windows: User Guide
  • OneCloud: Chrome CRM Integrator User Guide
  • OneCloud Integrator for Windows: System Requirements
OneCloud General

OneCloud General

  • OneCloud: How to Set Voicemail Transcriptions to be delivered via SMS.
  • OneCloud – Analytics Wallboard Guide
  • OneCloud: How to Block a Number
  • OneCloud: How to Barge/Whisper/Listen In?
  • OneCloud: How to Add an Agent to a Call Queue?
  • OneCloud: Wrap Up Time for Call Center Agents
  • Is OneCloud Down?
  • OneCloud: How to Change Your Voicemail Greeting
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  • OneCloud: Call Center Reporting – Stats Grid
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  • OneCloud: Contact Center For The Webphone
  • OneCloud: How Can I Make The Introductory Greeting Play Fully Before A Call Is Dispatched To A Call Queue Agent?
  • OneCloud: How to Set up Call Forwarding
  • OneCloud: How to Forward a Voicemail to Another Person
  • OneCloud: Conference Bridge Leader Codes
  • OneCloud: How to Access a Different Extension’s Voicemail
OneCloud Web Portal

OneCloud Web Portal

  • Accessing the OneCloud Web Portal
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  • OneCloud Portal – Admin Guide
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  • OneCloud: Attendant Console
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  • OneCloud: How to Change a User’s Name
  • OneCloud: View Cradle to Grave Call Information
  • OneCloud: How Do I Read The Switch Logic Information in a Call Trace?
  • OneCloud: Get A Professionally Recorded Custom Greeting
  • OneCloud: View a Call Transcription
  • OneCloud: How Do I Transfer a Call from the OneCloud Mobile App to Another Phone?
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  • OneCloud: Reset a User’s Password
  • OneCloud: Understanding Call Transcription and Sentiment Analysis
  • OneCloud: Installing the OneCloud WebPhone on Your Windows Computer
  • OneCloud: Updating Holiday Greetings
  • How Do I Enable International Calls?
  • OneCloud: Manage Queues by User
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Phone Guides & Manuals

Phone Guides & Manuals

  • Yealink T53 – User Guide for OneCloud
  • How to Make an International Call – Yealink T42
  • How to Place a Call on any Yealink Phone
  • How to Make an Ad Hoc Conference – Yealink T42
  • How to Transfer Calls – Yealink T42
  • Yealink T42S – User Guide for OneCloud
  • Yealink T52S – User Guide for OneCloud
  • Yealink T54S – User Guide for OneCloud
  • Yealink T58S – User Guide for OneCloud
  • Yealink W73 – User Guide for OneCloud
  • OneCloud: How to Edit Your Programmable Buttons?
  • Yealink T57 – User Guide for OneCloud
  • Yealink T56 – User Guide for OneCloud
  • Yealink Phone Reboot Guide
SecureFax

SecureFax

  • SecureFax – Fax to Email User Guide
  • SecureFax: Logging In
  • SecureFax: Sending a Fax
  • SecureFax: Settings
SecureFax Announcements

SecureFax Announcements

  • SecureFax: V2.3.0 Release Notes
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  • OneCloud: Chrome CRM Integrator User Guide

OneCloud: Chrome CRM Integrator User Guide

Table of Contents
  • Navigation
  • Getting Started
    • INSTALLING THE EXTENSION
    • PINNING THE EXTENSION
    • LOGGING IN
    • SELECTING A CRM FOR SCREEN POPS
    • SETTINGS
    • CALL LOGGING
  • Active Calls
    • PLACING A CALL
    • SALESFORCE CALL LOGGING
    • RECEIVING A CALL
Chrome CRM Integrator Screenshot

Navigation #

Chrome CRM Integrator Navigation Menu

1. Close Extension

2. Quick Call

3. Screen Pop CRM Choice – Select the appropriate CRM software (or search engine) in the top right of the application.

4. Link to OneCloud Portal – Use this icon to quickly navigate to the OneCloud portal.

5. Call History / Contacts / Settings
Click-to-Call and Information
– View call history right in the Chrome extension and quickly call back or perform a screen pop via our quick action buttons.
Load your favorite contacts into the Chrome extension for easy push-button speed dialing.

6. Logout

7. Navigation Menu – Switch between History, Contacts, and Settings.


Getting Started #

INSTALLING THE EXTENSION #

Using the Google Chrome browser, navigate to chrome.google.com/webstore. Then “Search the store” by typing OneCloud in the search box. You will then click on the OneCloud CRM Integration application where you will be taken to a new page. Finally, you will click “Add to Chrome” in the blue box located in the top right of your screen.

Add to Chrome Press Add to Chrome.

Add Extension A pop-up will appear. Click Add Extension.

PINNING THE EXTENSION #

Puzzle Icon Once installed, you will then need to navigate to the extensions by clicking the Puzzle Piece in the top right of your browser.

unpinned After clicking the Puzzle Piece, a drop-down menu will appear showing “OneCloud CRM Integration” with a clear Pin next to it.

pinned Click the Pin (it will change to solid blue) to have the extension accessible while browsing.

LOGGING IN #

Click on the OneCloud extension button in your Chrome Browser to open the extension app.  A login option should appear. Use your OneCloud credentials to log in.

NOTE: The app will only open when you are on a webpage. If you are on a blank tab, the app will not open. 

Logging In

After entering your login information, click the Blue Right Arrow OR use the Enter Key to finish logging in.

SELECTING A CRM FOR SCREEN POPS #

Select the appropriate CRM software (or search engine) in the top right of the application.

Select a CRM

We offer over 30 pre-built integrations but if you don’t see an application, you are looking for, no problem. TelWare can add any CRM. Please reach out to TelWare for more information.

SETTINGS #

Upon your first login, you’ll want to set up your CRM settings. Click on Settings to change the following Settings:

  • SCREEN POPS | When enabled, a new tab will be opened in Chrome that automatically navigates to the contact in Salesforce that matches the incoming number. When disabled, a prompt is added in the Chrome notification that gives you the option of viewing the contact the Salesforce that matches the incoming number.
  • CLICK TO CALL |  Highlight the desired phone number in your browser, right-click on the highlighted text, and left-click the OneCloud logo to call.
  • LOGO CLICK TO CALL |  Simply left-click the OneCloud logo displayed on the website next to the desired number.
  • LINK CLICK TO CALL | Automatically detects phone numbers and converts them to a hyperlink format. Left-click on the hyperlink to dial the desired number.

NOTE: It is recommended to only have one (1) of the click-to-call options enabled.

CALL LOGGING #

Enabling call logging will prompt a pop-out asking the user to sign into the CRM activated. Once authenticated, they will then be prompted to allow access to communicate with the CRM.

Call Logging CRM Settings

Active Calls #

PLACING A CALL #

To place a call from the CRM Integration extension:

  • QUICK CALL | Type a number in Quick Call and hit enter.
  • PHONE ICON | Press the phone icon next to a number in the call history or the Contacts screen.
  • CLICK TO CALL | When Click to Call is enabled, click on any phone number Google Chrome.

Alternatively, you can simply place a call with the device of your choice.

SALESFORCE CALL LOGGING #

If call logging is enabled, upon completion of a call to an existing Contact, a new Task will show up in the Activity Feed in Salesforce showing the call. The Subject of the Task will show as “Call” and the Description will contain the details of the call. The timestamp of the call will be shown in the UTC Time zone.

Salesforce Call Logging

RECEIVING A CALL #

Upon receiving a call, the CRM Integrator will act differently depending on the features you have enabled. The key difference will rely upon the Call Pop settings. When enabled, a new tab will be opened in Chrome that automatically navigates to the contact in Salesforce that matches the incoming number. When disabled, a prompt is added in the Chrome notification, in the bottom right of your screen, that gives you the option of viewing the contact the Salesforce that matches the incoming number. The incoming call will be directed to your Softphone or Device set in your Answering Rules on OneCloud.

Still stuck? Email Support for help.

How can we help?

Updated on February 17, 2022
OneCloud Integrator for Windows: System RequirementsOneCloud Integrator for Windows: User Guide
Table of Contents
  • Navigation
  • Getting Started
    • INSTALLING THE EXTENSION
    • PINNING THE EXTENSION
    • LOGGING IN
    • SELECTING A CRM FOR SCREEN POPS
    • SETTINGS
    • CALL LOGGING
  • Active Calls
    • PLACING A CALL
    • SALESFORCE CALL LOGGING
    • RECEIVING A CALL
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