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3CX Applications & Software

  • 3CX: Installing the Microsoft Edge Extension
  • How to Obtain Your QR Code – 3CX Android
  • Using the 3CX Android App
  • 3CX: How To Change Your Voicemail Greeting With The Android Mobile App
  • Updating the 3CX App for Android
  • 3CX: How To Change Your Voicemail Greeting With The iOS Mobile App
  • How To View The Status or Call Coworkers On The 3CX Mobile Application
  • How to Get Started With 3CX for iOS
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  • How to Update 3CX App for iOS
  • Using the 3CX iOS App
  • Installing the 3CX App for iOS
  • 3CX: Installing and Using the 3CX Google Extension
3CX General

3CX General

  • 3CX: How to Add an Email Address to End Users
  • 3CX: What are “Softphone Mode” and “CTI Mode”?
  • 3CX: Block a Phone Number
  • 3CX: How to Change the Color Theme
  • 3CX: How to Create a Ring Group
  • 3CX: Ring Group Management (Video)
  • 3CX: Web Client at a Glance (Video)
  • 3CX: How to turn on Intercom
  • 3CX: Managing Your Queue Status (Logging In & Logging Out of the Queue)
  • 3CX: How to Create Extension Groups
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  • 3CX – How To Change Your Voicemail Greeting by Desk Phone
  • 3CX: Video Conferencing Advanced Features
  • 3CX: How to Listen to Voicemails
  • 3CX: How To Set User-Configurable BLF Function Keys
  • 3CX: Managing Hot Keys
  • 3CX: Chatting on the Windows Client
  • 3CX: How to Use the 3CX Windows Client
  • 3CX: Setting Your Presence Status on the Windows Client
  • How To View Call History In The 3CX Mobile Application
  • 3CX: The Chat Feature
  • 3CX: Complete Guide to 3CX Call Reports
3CX Integrations

3CX Integrations

  • 3CX: Office 365 Integration Overview
3CX Web Client

3CX Web Client

  • 3CX: Changing Your Avatar (Profile Picture)
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  • 3CX: Listening to Voicemail on the Windows Client
  • 3CX: Making Calls on the Windows Client
  • 3CX: Checking Voicemails on the Web Client
  • 3CX: How to Chat on the Web Client
  • 3CX: How to Transfer a Call with the Web Client
3CX Web Portal

3CX Web Portal

  • 3CX: My IP Has Been Blacklisted
  • 3CX: Turning on Voicemail to Email for Users
  • 3CX: How to Update Hours of Operation
  • 3CX: Reset a User’s Password
  • 3CX: Installing the 3CX Live Chat and Talk Plugin for WordPress
  • 3CX: How to Send a Welcome Email
  • 3CX: Call Queues
  • 3CX: How to Enable or Disable Call Recordings
  • 3CX: Live Chat & Talk for Non-WordPress Sites
AlertBlast

AlertBlast

  • AlertBlast: User Guide
  • AlertBlast: Setting Up Salesforce Campaigns & Importing Them into OneCloud
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AlertBlast Announcements

AlertBlast Announcements

  • AlertBlast: V2.1.1 Release Notes
  • AlertBlast: V2.0 Release Notes
  • AlertBlast: V1.0.1 Release Notes
Avaya General

Avaya General

  • Avaya: Logging In and Out of an Avaya 9608 Phone
  • Avaya IP Office: Change Your Voicemail Greeting
General Articles

General Articles

  • How To Avoid Your Calls from Being Mislabeled as a Spam
  • Maintaining Compliance with 911 Regulations
  • Converting an Audio File to .wav
  • Avaya: Which Type of Voicemail Do I Have?
  • Cookie/Cache Clearing
HDMeet Announcements

HDMeet Announcements

  • HDMeet V1.1.4 Release Notes
  • HDMeet V1.1.3 Release Notes
  • HDMeet V1.1.2 Release Notes
  • HDMeet V1.1.0 Release Notes
  • HDMeet V1.0.1 Release Notes
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HDMeet General

HDMeet General

  • HDMeet: Resolving Microphone and Camera Permission Issues
  • HDMeet: Addressing Chrome Permissions
  • HDMeet: How to Schedule a Meeting
  • HDMeet: How to Start a Meeting Room
  • HDMeet: Who’s Registered for my Webinar?
  • HDMeet: Can I Flip My Video?
  • HDMeet: How to Use the Webinar Features
  • HDMeet: Sharing Your Desktop
  • HDMeet: How to Enable and Download Transcripts from Meetings or Webinars
  • HDMeet: Installing HDMeet on Your Computer
  • HDMeet: Does HDMeet Offer Dial-in Numbers?
  • HDMeet: Using Breakout Rooms
  • HDMeet: Using a Virtual Background
  • HDMeet: Assigning Another Moderator
  • HDMeet: Changing Your Virtual Background Image
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  • HDMeet for Outlook
  • HDMeet for Gmail User Guide
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OneCloud Announcements

OneCloud Announcements

  • OneCloud Android v3.2.0 Release Notes
  • OneCloud iOS v3.2.2 Release Notes
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  • OneCloud Android v3.1 Release Notes
  • OneCloud v40.2 Release Notes
  • OneCloud v42.0 Release Notes
  • OneCloud Mobile v3.0 Release Notes
  • OneCloud v41.0 Release Notes
  • OneCloud Mobile Android Release Notes (1/10/2020)
OneCloud Applications & Software

OneCloud Applications & Software

  • What is my Username & Password for the OneCloud Mobile App?
  • OneCloud: Deploying the OneCloud for Salesforce Softphone
  • OneCloud: APIs
  • OneCloud For Salesforce: Edit Fields Displayed For Searched Objects
  • OneCloud For Salesforce: Trigger Flow From Incoming Calls
  • OneCloud: Mobile App
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OneCloud CRM Integrators

OneCloud CRM Integrators

  • OneCloud Integrator for Windows – V4.2.1.3063 – Release Notes
  • OneCloud Integrator for Windows: User Guide
  • OneCloud: Chrome CRM Integrator User Guide
  • OneCloud Integrator for Windows: System Requirements
OneCloud General

OneCloud General

  • OneCloud: How to Set Voicemail Transcriptions to be delivered via SMS.
  • OneCloud – Analytics Wallboard Guide
  • OneCloud: How to Block a Number
  • OneCloud: How to Barge/Whisper/Listen In?
  • OneCloud: How to Add an Agent to a Call Queue?
  • OneCloud: Wrap Up Time for Call Center Agents
  • Is OneCloud Down?
  • OneCloud: How to Change Your Voicemail Greeting
  • OneCloud: How to Set Up Voicemail to Email?
  • OneCloud: Call Center Reporting – Stats Grid
  • OneCloud: Call Center Reporting – Report Emails
  • OneCloud: Call Center Reporting – Reports
  • OneCloud: Enhanced Reporting
  • OneCloud: How to Change My Voicemail Password
  • OneCloud: Call Parking in WebPhone
  • OneCloud: Contact Center For The Webphone
  • OneCloud: How Can I Make The Introductory Greeting Play Fully Before A Call Is Dispatched To A Call Queue Agent?
  • OneCloud: How to Set up Call Forwarding
  • OneCloud: How to Forward a Voicemail to Another Person
  • OneCloud: Conference Bridge Leader Codes
  • OneCloud: How to Access a Different Extension’s Voicemail
OneCloud Web Portal

OneCloud Web Portal

  • Accessing the OneCloud Web Portal
  • OneCloud Portal – Basic User Guide
  • OneCloud Portal – Admin Guide
  • OneCloud: How to Update Hours of Operation (Time Frames)
  • OneCloud: Attendant Console
  • OneCloud: How to Reset a User
  • OneCloud: How to Save a Voicemail Locally Using the Portal?
  • OneCloud: How to Change a User’s Name
  • OneCloud: View Cradle to Grave Call Information
  • OneCloud: How Do I Read The Switch Logic Information in a Call Trace?
  • OneCloud: Get A Professionally Recorded Custom Greeting
  • OneCloud: View a Call Transcription
  • OneCloud: How Do I Transfer a Call from the OneCloud Mobile App to Another Phone?
  • OneCloud: Setting Another User Online/Offline to a Queue
  • OneCloud: Reset a User’s Password
  • OneCloud: Understanding Call Transcription and Sentiment Analysis
  • OneCloud: Installing the OneCloud WebPhone on Your Windows Computer
  • OneCloud: Updating Holiday Greetings
  • How Do I Enable International Calls?
  • OneCloud: Manage Queues by User
  • OneCloud: How to Add an Email Address to End Users
  • OneCloud: How to Send Welcome Email to End Users
  • OneCloud: How to Update the Auto-Attendant
Phone Guides & Manuals

Phone Guides & Manuals

  • Yealink T53 – User Guide for OneCloud
  • How to Make an International Call – Yealink T42
  • How to Place a Call on any Yealink Phone
  • How to Make an Ad Hoc Conference – Yealink T42
  • How to Transfer Calls – Yealink T42
  • Yealink T42S – User Guide for OneCloud
  • Yealink T52S – User Guide for OneCloud
  • Yealink T54S – User Guide for OneCloud
  • Yealink T58S – User Guide for OneCloud
  • Yealink W73 – User Guide for OneCloud
  • OneCloud: How to Edit Your Programmable Buttons?
  • Yealink T57 – User Guide for OneCloud
  • Yealink T56 – User Guide for OneCloud
  • Yealink Phone Reboot Guide
SecureFax

SecureFax

  • SecureFax – Fax to Email User Guide
  • SecureFax: Logging In
  • SecureFax: Sending a Fax
  • SecureFax: Settings
SecureFax Announcements

SecureFax Announcements

  • SecureFax: V2.3.0 Release Notes
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  • OneCloud Portal – Basic User Guide

OneCloud Portal – Basic User Guide

Table of Contents
  • Accessing the Portal
  • Home
  • Messages
    • ▸ Voicemail Options
    • ▸ Chat & SMS
    • ▸Start a New Conversation
    • ▸Replying to message
    • ▸Delete a message
    • ▸Settings
  • Contacts
  • Answering Rules
  • Time Frames
  • Phones
    • ▸Button Options Include
  • Call History
  • Apps
Download Printable Guide (PDF)

Yealink T54S | TelWare

Accessing the Portal #

You will first need to complete setting up your account using the Welcome Email sent to you by either the onsite installer or TelWare support team.  Once set up, you can access your account by navigating to Myonecloud.com.

Home #

The Home screen provides an overview of new voicemails, recent history, current active answering rules, and lists phones and apps currently bound to your profile. From the home screen, you are also able to quickly navigate between other features of your phone system.

  • Apps |Click the Apps drop-down to access OneCloud apps such as the Attendant Console, HDMeet, and more. We’ll cover the apps in detail later in this guide.
  • Profile | Click on your name in the top right corner to edit your Profile.
  • New Voicemail Messages | The New Voicemail Messages panel displays all new voicemails. The voicemails are displayed with the number of the caller that left a voicemail. Their caller ID name. Followed by the date and time the message was left and the duration of the voicemail. You will also see the options to Call to Play, forward the voicemail, download the voicemail locally to your computer or delete the voicemail message.
  • Active Answering Rules | To the right, you will see the Active Answering Rule window which will display which rule is currently active and provide a summary of how calls are routed when they reach your extension. You can select a different answering rule by clicking the Active Answering Rule drop-down and selecting a different rule.
  • Recent Call History | The Recent Call History panel provides an overview of the last 10 calls. A phone with a red icon means a call was not answered. Phone icon with a blue arrow means an inbound call was answered. 5 blue circles mean that a call was placed to a conference bridge.
  • Active Phones | The Active Phone fields below list the active phones currently registered to your account you can send and receive calls from. If you do not see a device listed there that should be, that means the device is not configured for your account or the device is currently unregistered.

Messages #

Access the messages page by clicking on the Messages navigation button at the top of your screen. If you have a new voicemail, the Messages button will display a notification.

On the Messages page, you can view your voicemail messages, chats, SMS (if enabled for your number), and settings.

OneCloud Portal Messages

From the Voicemail tab, you can view your current voicemails. Using the drop-down menu, you can view New, and Saved voicemail messages, as well as voicemails that have been sent to the trash. The trash is emptied daily, and the voicemails are not recoverable. *Consider using voicemail to email covered later in this guide.

OneCloud Voicemail Example
▸ Voicemail Options #

While viewing an active voicemail, you can quickly view details such as caller ID, time and date of the message, and voicemail duration. You are also able to perform the additional options listed below from the Voicemail tab while viewing an active voicemail.

  • Play | The phone system will call your extension and play the voicemail.
  • Call to Play | The phone system will call your extension and play the voicemail.
  • Forward | Forward the selected voicemail to another extension.
  • Download | Downloads selected message to your computer.
  • Save | Moves selected voicemail to a saved mailbox.
  • Delete | Moves selected voicemail to your trash. Trash is emptied nightly.
▸ Chat & SMS #

When selecting the Chat tab, you can view your internal chat and SMS messages.

▸Start a New Conversation #

To start a new conversation, click the New Conversation button as seen in the right-hand corner and a new chat window will appear. Start typing the user’s name or press down to see a list of everyone in the organization you can select from. Or on your contacts widget click the chat box icon next to their name. After clicking one of the options a chat window will appear. Click in the Send a message… field and start typing. Press enter when you would like to send your message.

▸Replying to message #

If you would like to reply to a message, simply type in the chat window that displays when receiving a message. You can also click the reply icon to the right of the message in the message center.

▸Delete a message #

To delete a message, click the red x that appears next to the reply button when hovering over the message.

▸Settings #

When selecting the Settings tab, you are able to customize your voicemail settings. You may enable/disable your voicemail box, adjust how messages are presented to you, manage voicemail greetings, update your recorded name, and specify the desired voicemail to email notifications.

  • Enable Voicemail | Click the Apps You can enable or disable the voicemail by clicking the checkbox next to Enable Voicemail option. A check means voicemail is enabled and unchecked means that it has been disabled.
  • Inbox | Clicking the box next to Sort voicemail inbox by latest first will configure your voicemail to play the most recent voicemail message left as the first message you hear. If this option is not enabled the voicemails will be played in the order they were received. Clicking the box next to Announce voicemail received time configures your voicemail account to tell you the time the voicemail was left when checking messages. Clicking the box next to Announce Incoming Call ID will have your voicemail read the caller ID number to you.
  • Greetings | Under the voicemail inbox options, you will see the Greetings section contains your voicemail greeting and recorded name used in the company directory. You can have more than 1 voicemail greeting and the drop-down box allows you to select which greeting callers will hear when reaching your voicemail. To the right of the message select option, you will see 3 icons for the options to Play the voicemail greeting, Download the greeting, Or Manage Greetings.
  • Unified Messaging | The Email Notification option allows you to select the format of voicemail email notifications that you receive.

Contacts #

Under the Contacts navigation button, you will find your system directory as well as any personal contacts you add. Here you may create new contacts for your extension, import/export contacts from/to other email accounts, and call contacts from your preferred device via the web browser.

You may also view your contacts by expanding the Contacts tab at the bottom right-hand side of the portal’s home page. Hovering over a contact will allow you to interact with that contact.

Answering Rules #

IMPORTANT: Most Users do not change Answering Rules or Time Frames. These are considered advanced features.

On the Answering Rules page, you may easily adjust how calls flow to your extension with pre-built settings. In the top left-hand corner, you can set your default ring timer before calls are sent to your voicemail.

By clicking the Allow / Block button, you can enter 10-digit phone numbers to block. To create a new answering rule, click the Add Rule button in the top right. At the top of the new window, you will set your custom Time Frame as well as whether your phone will be in Do Not Disturb or playback the Caller ID for the number calling you before your call is connected.

You may also control Call Forwarding. “Always” will continuously send your calls to another extension or phone number. “When busy” will ring your phone and if you are on a call or in do not disturb and will send the call to another extension or phone number. If “When Unanswered” is enabled, the call will be sent to another extension or phone number before the call is sent to voicemail. When your extension is offline (option: “when offline”), the call will be sent to another extension or phone number.

Time Frames #

By clicking Time Frames in the navigation bar, you can create a new Time Frame as well as view existing time frames. To create a new time frame, click Add Time Frame. You will then be presented with 3 options of Always, Days of the week and times, and Specific Dates or ranges. Time frames can be used to adjust your answering rules.

OneCloud Time Frames

Phones #

The Phones menu will display registered devices for your extension (mobile app, desk phone, & web phone.)

You can edit the buttons displayed on your phone’s screen, however, some of the buttons have been preprogrammed and cannot be changed. Buttons that cannot be edited will display a lock to the right of the button.

To edit your phone’s buttons, select the gear next to the device you wish to edit and press “Yes” on the confirmation pop-up. You can now edit the buttons on your phone using the ellipsis button. In the top right you will see a directory where you may edit how contacts are displayed. TelWare has preprogrammed some of these buttons and cannot be changed.

OneCloud Portal Phone Buttons
OneCloud Portal Button Builder
▸Button Options Include #
  • User (BLF) | Click the Apps You can enable or disable the voicemail by clicking the checkbox next to Enable Voicemail option. A check means voicemail is enabled and unchecked means that it has been disabled.
  • Call Park | Parks a call to the entered value. Pressing again will retrieve that call from the Call Park.
  • Speed Dial | Calls the entered phone number.
  • DTMF | Dials a string of numbers, * and/or #.
  • Queue Toggle | Log using in/out of the queue. All queues will be toggled.
  • Time Framg\e Toggle | Activate/Deactivate a specific time frame.

Call History #

By clicking the Call History navigation button, you may view all incoming/outgoing/missed calls to your extension.

OneCloud Call History

You are presented with two additional options for Filtering and Exporting the call logs of your extension. By selecting Filters, you may choose either a range of dates or a specific date you would like to gather data from. To further analyze your calls, you may input a Dialed Number, or the number of an external caller dialed to reach you. If you do not know what was dialed, you may choose to search your call records by selecting a call type of Inbound, Outbound, or Missed.

Apps #

Although this guide will not go into detail on each app, here are brief descriptions of the Apps you may see displayed in your OneCloud Portal.

  • Attendant Console | A powerful web UI connecting to your desktop phone that allows drag-and-drop call management. Typically used by a receptionist.
  • Webphone | A softphone that allows you to make and receive calls using your PC or Mac.
  • Secure Fax | Add-on feature allowing you to send & receive faxes in a HIPAA compliant manner.
  • E911 Portal | Remain compliant with Kari’s Law and Ray Baum’s Act with this easy-to-use E911 Portal.
  • HDMeet | A video meeting solution included with your OneCloud subscription.
  • Enhanced Reporting | Add-on feature for cradle-to-grave advanced reporting.
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Updated on February 17, 2022
OneCloud Portal – Admin GuideAccessing the OneCloud Web Portal
Table of Contents
  • Accessing the Portal
  • Home
  • Messages
    • ▸ Voicemail Options
    • ▸ Chat & SMS
    • ▸Start a New Conversation
    • ▸Replying to message
    • ▸Delete a message
    • ▸Settings
  • Contacts
  • Answering Rules
  • Time Frames
  • Phones
    • ▸Button Options Include
  • Call History
  • Apps
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