OneCloud Plans & Pricing
Compare Plans
OneCloud Plans & Pricing
MOST POPULAR
SIMPLE
$14.99
/user/month
Perfect for Lobby and Break Room Phones
Up to 500 minutes (per user)
Basic Calling Features
MODERN
$24.99
/user/month
Perfect for an Average User
Up to 1000 minutes (per user)
Basic Calling Features
HDMeet Video Conferencing
Mobile Apps
Softphone
ELITE
$34.99
/user/month
Perfect for High Call Volume Users
Up to 2500 minutes (per user)
Basic Calling Features
HDMeet Video Conferencing
Mobile Apps
Softphone
CALL CENTER AGENT 1
$34.99
/user/month
Perfect for Call Center Agents
Up to 2500 minutes (per user)
Basic Calling Features
HDMeet Video Conferencing
Mobile Apps
Softphone with Agent Tools
Advanced Call Queue Features
CALL CENTER SUPERVISOR
$49.99
/user/month
Perfect for Call Center Supervisors
Up to 2500 minutes (per user)
Basic Calling Features
HDMeet Video Conferencing
Mobile Apps
Softphone
Advanced Call Queue Tools
Call Queue Supervisor Tools
Compare Plans
FEATURE | SIMPLE | MODERN | ELITE | CALL CENTER AGENT | CALL CENTER SUPERVISOR |
| High-definition (HD) Audio | ● | ● | ● | ● | ● |
| Minutes Included 2 | 100 | 1000 | 2500 | 2500 | 2500 |
| Basic Calling Features | ● | ● | ● | ● | ● |
| 99.999% Uptime | ● | ● | ● | ● | ● |
| Integrations | ● | ● | ● | ● | ● |
| 24/7 Support | ● | ● | ● | ● | ● |
| SSO (Single Sign-on) | ● | ● | ● | ● | ● |
| Multi-site admin and management | ● | ● | ● | ● | ● |
| New Customer Training | ● | ● | ● | ● | ● |
| Constantly Updated System | ● | ● | ● | ● | ● |
| Voicemail | ● | ● | ● | ● | ● |
| Visual Voicemail | ● | ● | ● | ● | ● |
| International Dialing3 | $ | $ | $ | $ | $ |
| Compatibility with most SIP phones | ● | ● | ● | ● | ● |
| BYOD Options | ● | ● | ● | ● | ● |
| Quality-of-service reports | ● | ● | ● | ● | ● |
| APIs and Zapier | ● | ● | ● | ● | ● |
| Direct Inward Dial (DIDs) | $ | ● | ● | ● | ● |
| Cradle to Grave Call Tracing | ● | ● | ● | ● | ● |
| HDMeet Video Conferencing | ● | ● | ● | ● |
|
| Voicemail Transcription | ● | ● | ● | ● |
|
| Call log reports | ● | ● | ● | ● |
|
| Instant Messaging | ● | ● | ● | ● |
|
| Audio Conferencing | ● | ● | ● | ● |
|
| Mobile Applications | ● | ● | ● | ● |
|
| WebPhone | ● | ● | ● | ● |
|
| Easy-to-use Web Portal | ● | ● | ● | ● |
|
| Business SMS 4 | ● | ● | ● | ● |
|
| CRM Integrator for Chrome | ● | ● | ● | ● |
|
| CRM Integrator for Desktop | $ | $ | $ | $ |
|
| Microsoft Teams Integration | $ | $ | $ | $ |
|
| Call Transcription | $ | $ | $ | $ |
|
| Sentiment Analysis | $ | $ | $ | $ |
|
| Hot desking | ● | ● |
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| Advanced Call Queue Features | ● | ● |
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| SMS Queuing | ● | ● |
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| Real-time Queue Analytics | ● |
Important details and disclaimers
Acceptable Use Policy applies to all plans.
Other taxes and fees such as the Federal Universal Service Recovery Fee, E911 Service Fee, Compliance and Administrative Cost Recovery Fee, 911 Fee, and State and Local Taxes, may apply.
Subject to the Terms of Service.
1 Minimum of 1 Call Center Supervisor license is required for call center features.
2 Minutes are pooled per account. Additional minutes are billed at 2.5¢/minute.
3 International calls will be charged at the current rates published in our international rates table.
4 This service includes up to 400 SMS (text messages) and 100 MMS (multi-media messages) per month, per user. Overages are billed in increments of $10 per 500 messages. If the contracted use voice coverage is expired/canceled, the Customer has the option to continue using the Provider SMS service for a fee of $20.00 per month. To send bulk messages, please see our OCBlast product. TelWare customers agree and are responsible to maintain A2P messaging compliance as listed in our Terms of Service.
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